At A.I.Friedman we respect and protect your privacy. A.I.Friedman does not collect, sell, distribute, or otherwise make available its customers' personally-identifiable information other than described below. A.I.Friedman will use aggregate information for its internal purposes only to provide better service to its customers. A.I.Friedman fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to release information about customers who we believe are in violation of our current guidelines. We also reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful. A.I.Friedman wants you to be aware that when you click on links that take you to a third party web site, you will be subject to the third parties' privacy policies. A.I.Friedman cannot be responsible for the material contained within these sites or the actions of third parties. By using the A.I.Friedman.com site, you consent to the collection and use of information as described above. A.I.Friedman may update this policy from time to time. Please check back for periodic changes.
This site requires a password in combination with a customer email to gain entry. By requesting a password for an individual, the company is authorizing that person to conduct business on its behalf. It is the customer's responsibility to notify us if that authorization changes in order to deactivate the password.
Credit Card Purchases
When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration date, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, notifying you of products or special offers that may be of interest to you (only if you select to be included on out mailing list). We do not share your private information with anyone.
A.I.Friedman and its third party designers and software publishers, maintains complete ownership to the designs, logos, including the name A I. Friedman, and functionality of this site. Reproduction of any part, or use of this site in any manner not in keeping with its intended use without the express written consent of A.I.Friedman is prohibited. A.I.Friedman makes no warranty either expressed or implied as to the safety, durability or suitability of an item for a certain use. We are happy to supply additional information, including manufacturer warranties, on any product in order for you to make an informed decision, however, the final responsibility for its application of use rests with the purchaser. Please contact us for additional information. A.I.Friedman's liability for a product is limited to the replacement of defective merchandise. We assume no liability for time or material losses, including but not limited to damages for lost revenue, lost profit, business interruption and the like, that may occur by the use of or inability to use a product. Every effort has been made to assure the accuracy of the information contained, however, we cannot be responsible for typographic or photographic errors. Prices and items are subject to change without notice. A.I.Friedman reserves the right to limit purchase quantities and to discontinue items. A.I.Friedman.com accepts American Express, Visa and Master Card as well as an open account for business transactions after credit approval. We are unable to accept checks, cash, credit vouchers or COD orders. All prices are in US dollars. Physical (printed) gift certificates are not applicable for purchases on this site and may only be redeemed at our physical store location. By accessing, browsing or using this Site, you acknowledge that you have read and agree to be bound by these terms.
A.I. Friedman's Retail Online Store ships within the contiguous 48 United States. Alaska, Hawaii and Puerto Rico orders are accepted however there may be additional freight charges for some items. All orders are processed and shipped Monday through Friday. Most of our merchandise is shipped from our Port Chester, New York distribution facility. Some merchandise may be dropped shipped from the manufacturer (this will be stated in the long description of an item). Orders received on the weekends or after 3 pm Eastern Time on weekdays will be processed the following business day. Unless otherwise notified, A.I. Friedman takes 0-2 days to process orders and ships immediately following this period.
FedEx 2nd Day and FedEx Standard Overnight orders must be received by 2 pm Eastern Time (Monday through Friday) to be shipped out the same day. The majority of our orders are processed and shipped within 24 hours. Items that require a longer lead-time to ship, you will be notified by phone or by email.
Some of our items have posted within the items long description if the item exceeds this normal processing or shipping time. Any items that are backordered, you will also be notified by phone or email.
For items of average weight and size, and considered non hazardous, A.I. Friedman offers 4 methods of shipping; FedEx Ground, FedEx Express Saver (3Day), FedEx 2Day, and FedEx Standard Overnight. Your freight costs are based on the weight and size of the merchandise you selected, the zip code you provided within your shipping address and the distance from our Port Chester, N.Y. distribution center.
FedEx Ground is the default shipping for our site. You will need to “select” the other FedEx services if required or set one as your preference. For items that are being shipped from the manufacturer or require additional freight charges due to size, weight or hazardous freight conditions, the above options will not be available to you and you will be notified that a Truck Shipment or alternative method of shipping will be required and you will be notified of the additional shipping charges required. Additional shipping charges will not appear during checkout. If your order requires any additional shipping charges, you will be notified for approval prior to your order shipping.
Oversized/Heavy Weight or Hazardous Items Oversized/Heavy Weight or Hazardous Items may be subject to additional shipping charges, and will not qualify for Express Shipments. There will be a message within the long description of an item stating if the item chosen is Oversize, Overweight or hazardous. You will be notified prior to shipment by email or phone of the additional freight charge required.)
Merchandise that is dropped shipped from a manufacturer or shipped from any of our other facilities may require an extended lead-time. You will be notified of this via phone or email prior to shipment.
A.I. Friedman occasionally offers Free Shipping. Free Shipping promotions will be listed on the category pages of our website as well within the shopping cart of our website. Free Shipping will be carried out via FedEx Ground or FedEx Home Delivery within the Continental U.S. only! Alaska, Hawaii and Puerto Rico orders do not qualify for Free Shipping. Express shipments will be billed at the going rate and are available during the checkout process.
1-5 business days within the contiguous U.S. Package size: up to 150 lbs. for packages weighing 100-150 lbs., 108” in length; 165” in length plus girth (L+2W+2H). FedEx Ground cannot deliver to P.O. Boxes.
Please note: FedEx Express shipments are available on orders received prior to 2:00 p.m. EST. Orders placed after that time or on Saturday or Sunday will be shipped the following business day via the method you have selected.
Delivery by 4:30 pm in 2 business days for most shipments (by 7 pm to residences). Monday - Friday, with Saturday delivery available to many major markets for an additional charge. Available throughout all 48 states.
FEDEX EXPRESS SAVER 3DAY
4:30 p.m. third business day (by 7 p.m. to residential addresses) within continental U.S. only. Monday – Friday Package size: up to 150 lbs. each, and 119” in length and 165” in length plus girth.
FEDEX STANDARD OVERNIGHT
Next business delivery day by 3:00 p.m. to most U.S. addresses; by 4:30 to rural areas (except Alaska, Hawaii or Puerto Rico). Monday – Friday only. Package size: 8 oz. FedEx letters and other packages up to 150 lbs. each, and 119” in length, and 165” in length plus girth.
For those items that require truck deliveries, you will be notified. An additional freight charge will be added to the item specifically via a surcharge at checkout or at checkout you will be told that via email you will be given the actual delivery charge for that item.
Please be advised that truck shipments are “Tail Gate” shipments and not generally include inside deliveries. Drivers will rarely take a large carton, crate or package to upper floor locations without additional compensation. You will need to notify A.I. Friedman if you require special consideration for your delivery so we can then relay that information to the trucking company.
A.I. Friedman will gladly refund the full purchase price (excluding freight) on any item you are not completely satisfied within 14 days of receipt of purchase provided it is unused and in its original packaging. Return freight charges are the full responsibility of the customer.
Exceptions to this policy include:
- Furniture that has been set-up and cannot be disassembled and returned to its original cartons will require a 25% restocking charge.
- Furniture and equipment shipped either directly from the manufacturer or through A.I. Friedman where that manufacturer requires a re-stocking charge.
- Special order items or special cut paper or boards cannot be returned.
In most cases where product like paint, paper, pads, markers, etc. are received damaged, defective or in error, you will not be responsible for the costs of returning the items provided you contact us within 14 days of receipt and save the original shipping cartons.
In cases where furniture, picture frames or equipment arrives damaged or defective, you must contact us within 24 hours (or the next business day) and save all original packaging and shipping cartons. Upon delivery, if there is visible damage, the shipment should be refused. If cartons are at all damaged you must note the damage on the receipt that you sign. Since title has passed to the carrier, it may be necessary to have the carrier inspect the damage and its packaging.
To arrange for a return, please contact us by phone, 800-204-6352 (212-337-8600 in NYC) email, email@example.com or fax, 800-204-6380 (212-929-7320 in NYC). Please provide the order number, your name, the product you wish to return, and a way to contact you. We will advise you of the best method of return.