A.I. Friedman's Retail Online Store ships within the contiguous 48 United States. Alaska, Hawaii and Puerto Rico orders are accepted however there may be additional freight charges for some items. All orders are processed and shipped Monday through Friday. Most of our merchandise is shipped from our New York City or Port Chester, New York distribution facilities. Some merchandise may be dropped shipped from the manufacturer (this will be stated in the long description of an item). Orders received on the weekends or after 3 pm Eastern Time on weekdays will be processed the following business day. Unless otherwise notified, A.I. Friedman takes 0-2 days to process orders and ships immediately following this period.
FedEx 2nd Day and FedEx Standard Overnight orders must be received by 2 pm Eastern Time (Monday through Friday) to be shipped out the same day.
The majority of our orders are processed and shipped within 24 hours. Items that require a longer lead-time to ship, you will be notified by phone or by email. Some of our items have posted within the items long description if the item exceeds this normal processing or shipping time. Any items that are backordered, you will also be notified by phone or email.
For items of average weight and size, and considered non hazardous, A.I. Friedman offers 4 methods of shipping; FedEx Ground, FedEx Express Saver (3Day), FedEx 2Day, and FedEx Standard Overnight. Your freight costs are based on the weight and size of the merchandise you selected, the zip code you provided within your shipping address and the distance from our New York City and Port Chester, N.Y. distribution centers.
FedEx Ground is the default shipping for our site. You will need to “select” the other FedEx services if required or set one as your preference. For items that are being shipped from the manufacturer or require additional freight charges due to size, weight or hazardous freight conditions, the above options will not be available to you and you will be notified that a Truck Shipment or alternative method of shipping will be required and you will be notified of the additional shipping charges required. Additional shipping charges will not appear during checkout. If your order requires any additional shipping charges, you will be notified for approval prior to your order shipping.
Oversized/Heavy Weight or Hazardous Items Oversized/Heavy Weight or Hazardous Items may be subject to additional shipping charges, and will not qualify for Express Shipments. There will be a message within the long description of an item stating if the item chosen is Oversize, Overweight or hazardous. You will be notified prior to shipment by email or phone of the additional freight charge required.)
Merchandise that is dropped shipped from a manufacturer or shipped from any of our other facilities may require an extended lead-time. You will be notified of this via phone or email prior to shipment.
A.I. Friedman occasionally offers Free Shipping. Free Shipping promotions will be listed on the front page of our website as well within the shopping cart of our website. Free Shipping will be carried out via FedEx Ground or truck within the Continental U.S. only! Alaska, Hawaii and Puerto Rico orders do not qualify for Free Shipping.
Free Freight promotions cannot be combined with any other online promotion. Express shipments will be billed at the going rate and are available during the checkout process.
1-5 business days within the contiguous U.S. Package size: up to 150 lbs. for packages weighing 100-150 lbs., 108” in length; 165” in length plus girth (L+2W+2H). FedEx Ground cannot deliver to P.O. Boxes.
Please note: FedEx Express shipments are available on orders received prior to 2:00 p.m. EST. Orders placed after that time or on Saturday or Sunday will be shipped the following business day via the method you have selected.
Delivery by 4:30 pm in 2 business days for most shipments (by 7 pm to residences). Monday - Friday, with Saturday delivery available to many major markets for an additional charge. Available throughout all 48 states.
FedEx Express Saver 3Day
4:30 p.m. third business day (by 7 p.m. to residential addresses) within continental U.S. only. Monday – Friday Package size: up to 150 lbs. each, and 119” in length and 165” in length plus girth.
FedEx Standard Overnight
Next business delivery day by 3:00 p.m. to most U.S. addresses; by 4:30 to rural areas (except Alaska, Hawaii or Puerto Rico). Monday – Friday only. Package size: 8 oz. FedEx letters and other packages up to 150 lbs. each, and 119” in length, and 165” in length plus girth.
For those items that require truck deliveries, you will be notified. An additional freight charge will be added to the item specifically via a surcharge at checkout or at checkout you will be told that via email you will be given the actual delivery charge for that item.
Please be advised that truck shipments are “Tail Gate” shipments and not generally inside deliveries. Drivers will rarely take a large carton, crate or package to upper floor locations without additional compensation. You will need to notify A.I. Friedman if you require special consideration for your delivery so we can then relay that information to the trucking company